Privacy Policy

Sigma PlantFinder – Online Privacy Policy

Sigma is committed to protecting your privacy when you use our online, telephone or other services (“Services”). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy may be sent by email. CLICK HERE to send an email or alternatively see the section “Comments” below.

 

YOUR ACCEPTANCE OF THESE PRIVACY STATEMENT TERMS

By using any of the sites within our web site network (“Web Sites”) or our Services, you unconditionally agree to be bound by this Privacy Policy.

WHAT DATA DO WE COLLECT AND HOW DO WE USE IT?

The data we collect may include the following:
Usage Information – We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.

Call recordings When calling into the Sigma office or when we call you, calls are recorded for training purposes. Calls may also be referred to when reviewing any facts or discussions.

Transactions made on our products – If you purchase a machine, spare part or freight service from us we will need to collect some payment information from yourself in order to complete the transaction. This will include details such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details.

Log Files / IP addresses When you visit our Web Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Web Sites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information

Your information
When you submit an enquiry with us via our website, phone call, email, live chat or social media we may collect details such as your name, email address, phone number, country and social media posts.

Cookies Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

We use cookies for the following reasons:

  1. To identify who you are and to access your account information;
  2. To estimate our audience size and patterns;
  3. To ensure that you are not asked to register twice;
  4. To control how often visitors see similar ads;
  5. To track preferences and to improve and update our Web Site; and
  6. To track the progress and number of entries in some of our promotions and contests.

 

HOW DO WE USE THE DATA YOU PROVIDE?

We collect the above information in order to; identify you each time you visit our website or have a service provided, process orders or applications submitted by you, improve our customer services and website, customise your experience, for example provide offers that we think are relevant to you and which support any specific requests for information you may make through keyword searches, carry out research on the demographics, interests and behaviour of all of our customers, send you information we think you may find useful, including information about new Sigma products and services, communicate with you and ensure we are meeting any obligations within our contract.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests and preferences. In addition, when you order certain goods or services from our Web Site, we may need to know your credit/payment card number and expiration date. You should consider what information you choose to share on social media as we may also share your posts.

You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers on things you’re interested in).

 

WITH WHOM IS THE INFORMATION SHARED?

Sigma will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf for the purposes of fulfilling a contract with you. All of these third-party suppliers who we use have been checked and they all abide by the GDPR laws. All of our services and platforms we use have also been thoroughly checked and all comply with GDPR law.  We also share your information internally for customer service reasons, and to be able to fulfil a contract with you.

Sigma may disclose aggregate statistics about our sales, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

Sigma may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of company name and its Web Sites, visitors to the Web Sites and customers of our Services.

Our Web Site contains links to or from the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Sigma is not responsible for the privacy policies or the content of such sites.

 

INFORMATION ABOUT PRODUCTS AND SERVICES

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Sigma companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us by clicking HERE.

 

WHERE IS THE INFORMATION STORED AND HOW IS IT KEPT SECURE?

Information which you submit via our Web Site or our telephone services is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area, for the purposes of fulfilling a service or contract with you. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.
Your information is held on a safe and secure cloud protected by firewall which also complies to GDPR law. We have limited access on our files for only certain trusted employees to view. Dropbox and computers in the office are all protected by passwords which are all unique and changed regularly.

 

SECURITY

Sigma places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Web Sites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will never occur, we use our best efforts to prevent this.

 

WHAT IS THE LEGAL BASIS FOR PROCESSING THE DATA?

The data subject must give us their consent for us to be able to process their personal data for specific purposes. The data we collect is all relevant information which we may need to either contact you regarding updates, provide a high quality of customer service, to make future payments or to send letters or invoices to. All the personal data we collect is collected for legitimate business purposes. We document all personal data we hold on a customer, supplier or employee and what platforms we have it saved to. We ensure the data held is:

  • Consistent with your consent to the data processing
  • Processing is necessary for contractual reasons
  • Processing data is needed for a legal obligation
  • Protecting the vital interests of the data subjects
  • If necessary in the public interest
  • Processing is necessary for the businesses’ legitimate interest unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data

 

YOUR RIGHTS UNDER THE GDPR LAW

Data Retention – We will store data for as long as you require our services.

Rights to Control and Access your informationIf someone asks to be removed from our records, our designated data protection officer will check the information across all platforms we use to make sure we delete the data accurately across all platforms.
Data Access Requests – The individual has the right to know what information is held about them and what processing is being carried out. We will handle these data access requests within a month of receiving them to ensure we gather all information we need to send to the individual. The individual also has the right to have inaccurate data corrected. This information will be given over email. Please email all data access requests to reuben.james@sigmaplantfinder.com.
Right to be Forgotten – GDPR now allows any individual customer, supplier or employee to have the ‘right to be forgotten’ under the new GDPR law. This means that if requested to do so, we will delete your data safely and securely across all platforms we use within the company. To make sure this is performed properly we have done checks across all he platforms we use to ensure they have the function to delete personal data if this is something which you would prefer, and this will be completed within a month or your request being submitted to our company.

 

HOW CAN YOU RAISE A COMPLAINT OR DATA BREACH?

If you would like to raise a complaint or a breach of data with Sigma then please contact our data protection officer, Reuben James at reuben.james@sigmaplantfinder.com and he will respond within 30 days of receiving the request.

 

CONTACT INFORMATION / COMMENTS

Please e-mail any questions, concerns or comments you have about our Privacy Policy by clicking HERE or write to us at:

Sigma Plantfinder
John Boyle Road
Middlesbrough
TS6 6TY
UK


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