Sigma ensure we thoroughly check all of our machines we sell to you to make sure they are in a good working order ready to work when they arrive. We buy from trusted suppliers that we have built a long-term relationship with, so we know we are giving you excellent quality machines.
Our aim is to make sure the machine you require is right for you and suits your personal needs in order to complete your project. We get the machine to you on time with our excellent fast shipping service.
We are consistent with the tasks we carry out and have a fast response time with our customers to ensure your customer experience is relaxed and satisfied. Our dedicated shipping team give regular updates on what the current situation is. We want to help you with whatever requirements you have and also build a lasting long-term relationship with you.
When buying a machine from us, once delivered and you have begun to work on the project with the machine, we would like to know how your project is going as we are very keen on development around the world.
Our sales process starts from your first enquiry. Once we receive your enquiry, one of our sales team will contact you within 24 hours (unless over the weekend) and they will gather all the information they need regarding your requirements including make, model, year, hours and price. If we have the right machine for you in stock, we will offer it to you or we will pass the enquiry over to our sourcing team where they will begin to search for the machine depending on your requirements. Once a machine has been found we will offer it to you and send a quotation over, if you approve this we then get a shipping quote from the in-house shipping department. If you are happy with pricing, we can then agree the deal with you and send over an invoice. Once a deposit is received we then hand over to the shipping department, so they can organise the transportation of the machine. Once you have received the machine at your destination our aftersales team will be on hand to help you with anything you may need such as information or any spares and make sure everything ran smoothly for you.
Your machinery dealer should have an established website of their own and have a physical office that you van call on a fixed phone, not just a mobile. When you are considering purchasing from a dealer, always check their website and call the office number on the site to make sure it is answered in a business-like fashion. If the number you call is a house phone or if the number is a mobile number you should take extra steps to ensure the person you are dealing with is legitimate. The company name and address should also flag up on Google with a physical location map, make sure to call the number on Google as well and ask to speak to the person who you are dealing with. In a properly established company, there should be multiple persons manning the office and your queries should be answered swiftly and courteously.
You should not need to physically carry out your own inspection of the machine you are buying – the dealer or supplier should have enough information to ensure that you are comfortable with buying the plant machinery or spares. Your supplier should be able to give you a consistent history of the machinery you are buying along with extra photos and videos to back this information up.
If your machine is used then your supplier will not normally issue you with a warranty. If, however the unit has been refurbished or is brand new then it should carry either a manufacturer’s warranty or your dealer should issue you with a two months parts warranty that will be valid from the date it arrives at your port. If your dealer claims the machine is refurbished but is not prepared to issue a warranty, then the machine is probably not what it is represented as.
With used machinery, it is often difficult to ascertain via a service history that the hour clock has not been altered on the machine you have been offered. You should therefore ask your supplier to tell you where they purchased the machine from and to give you a full history of the owners. If they are unable to do this then it would indicate a doubtful pedigree or that the machine has been purchased from an auction site. Ensure that you get a straight through answer to this question. It is one of the most critical questions that you can ask.
The industry standard dictates that your supplier should be able to supply a manufacturers report for the machine you are about to purchase. There is normally a cost attached to this (in the region of $1500-4500 USD depending on the nature and extensiveness of the report) and this is normally paid up front. Your supplier should refund the cost of the report if you go ahead and purchase the machine.
The report is normally issued by the manufacturers of the machine and should include many photos, possibly a video and a condition report on the main components showing the percentage wear overall. In some instances, a third-party report may be issued if it is not possible or impractical to get this done by the original manufacturers of the equipment.
After your first purchase, your supplier should be able and willing to source any machine you need within 24 hours. You will need to be specific as to the type, make, model, age and budget parameters. After this, you should expect to receive at least one offer within 24 working hours. If your supplier is not able or willing to do this then it indicates a lack of commitment to long term business relationships and you should be wary about the machinery you are considering purchasing from them.
At Sigma our priority is making you feel comfortable throughout the whole sales process. To do this we run routine security checks with our suppliers and the machines. We are able to check companies before you purchase a machine and give you the full detailed results of the investigation. To be able to provide you with complete funds security a small handling fee will apply for this service.
Sigma also carry out pre-shipment inspections to either ensure the machine is in a good working order for our client, or to satisfy Import Customs Regulations in the country of destination. When a client requests a condition report we can source a highly skilled and experienced technician with knowledge on that specific machine. They can give us a full detailed insight into the condition.
Some buyers like to pay by an irrevocable LC at sight to ensure that the goods arrive. Your dealer should be prepared and willing to accept this as a payment instrument as a matter of course. If your dealer is not willing to accept an LC then they are not a competent exporter and should be avoided. The industry standard is that you will be asked to pay a 25-50% down payment up front by TT Transfer and the balance by an LC. 100% LC’s are not normally workable for the supplier and should be avoided.
If you pay a down payment or pay for your machinery via TT transfer up front then you need to be absolutely sure that your money is safe. Ask your supplier to give you references of other clients that they have sold to in your country and make sure they are on a solid financial foundation.
Subject to credit status your supplier should be able to put you in touch with banks and finance companies in your own country that can help you with finance for your machine. Your supplier should also have contacts within the export finance department of their countries government that may be able to help. In the UK this is called UK Export Finance. Any lines of credit will of course be subject to status.